Services
Website maintenance
One plan covering updates, security, backups and every content change your business needs — with nothing for you to do.
Websites need looking after, the same as any other part of the business. Our all-inclusive plan covers the lot — software and security updates, backups, monitoring and every content change you need. You get on with running the business, and the website just keeps working.
- Response
- Same working day
- Content changes
- All included
- Updates
- On a schedule
- Backups
- Off-server, tested
Where AI fits into maintenance — and where it doesn't
If the honest reason your website costs what it does is that somebody spends hours every week making the same kind of small change, that's a case for automating the change rather than paying for it repeatedly. If it's security patches and uptime — which is most of what maintenance should be — that's engineering, not AI, and it doesn't need a clever tool.
It's the small things that break
Websites rarely fail dramatically. They fail quietly — a booking form that stopped sending, a certificate that expired, an update that shifted a layout, or a spam page nobody noticed for months. Looking after a site is mostly about catching those early, which costs a great deal less than fixing them after a customer has found the problem for you.
Security updates, applied quietly in the background
The platform and its components need updating to close known vulnerabilities. Left alone, an out-of-date site is the most common reason a small business gets hit, and it's almost never a targeted attack — it's opportunistic. We apply updates on a schedule and then check the site still works properly afterwards.
Backups you can rely on
We keep automatic backups stored away from the server and we test a restore rather than assuming one works. The failure mode is always identical: something goes wrong, the host says 'we have backups', and then nobody can actually produce one.
A real person on the end of the phone
When your site breaks, you want a number and someone who can fix it — not a ticket reference and a reply in three working days. We're local, so you can ring and speak to somebody who can actually do something about it while you still have customers trying to reach you.
Every small change, included
A new seasonal page, a corrected phone number, a swapped photograph, a new team member's details. These are small and shouldn't need quoting each time. Send them over and we do them — a single text is enough, and a small change never turns into a project.
What’s included
- Software and security updates
- Automatic backups, tested
- Every content change you ask for
- Speed and uptime checks
- Priority support from a local business
Why it matters
- Fewer surprises and fewer emergencies
- A site that always reflects your business
- More of your week spent on the actual work
Often useful alongside this
- Website hosting if the hosting is the actual problem — we'll say so rather than selling you a plan.
- Website editor for the one-off change on a site that isn't on a plan at all.
- AI for business if the manual updates are the thing eating your maintenance budget.
Common questions
- What exactly is included?
- Updates, backups, uptime monitoring, security checks, minor content changes and a direct line to us. Anything larger gets talked through with you first rather than appearing on an invoice unannounced.
- Do I need this if my site hardly ever changes?
- Far more often than people expect. Even a site that never changes needs software updates, backups and security monitoring — and those are exactly what stop it breaking or being compromised. The content changes are the easy part.
- How quickly do you respond?
- Same working day for anything that's costing you enquiries, and we'll tell you honestly if something can wait until tomorrow.
- Can you take over an existing website?
- Yes. We review it first and tell you whether it's worth maintaining. Sometimes the honest answer is that a rebuild would serve you better, and we'd rather say that than keep something going that isn't earning what it costs.
Free, no-obligation
Get a free website audit and quote
Tell us about your business and we’ll come back with honest, friendly advice — including a clear quote and what we’d improve first.
Trusted by businesses across Canterbury & East Kent